Privacy Policy

Effective Date: October 19, 2024

At Coppell Pools, we are committed to protecting your privacy and ensuring the security of the personal information you provide. This Privacy Policy explains how we collect, use, and protect your personal data when you visit our website or engage with our services, including SMS communications. By using our website, you agree to the terms of this Privacy Policy.

1. Information We Collect

We collect personal information to provide you with a personalized shopping experience, improve our services, and communicate with you more effectively. This may include:

  • Contact Information: Name, email address, phone number, shipping address, and billing address.
  • Payment Information: Credit card details or other payment information used to complete transactions.
  • Website Usage Information: IP address, browser type, operating system, and browsing behavior on our website.
  • SMS Communication: Information such as your mobile phone number when you opt-in to receive SMS notifications or updates.
  • Order History: Details of the products you purchase, delivery preferences, and any communication related to your orders.

2. How We Use Your Information

We use the information we collect to:

  • Process and fulfill your orders.
  • Provide customer support.
  • Send order confirmations, shipping notifications, and other relevant information.
  • Improve our website and services.
  • Send marketing communications, including promotions and updates, if you opt-in to receive them.

3. SMS Marketing and Notifications

If you choose to opt-in to our SMS notifications, we may send you updates about your orders, promotions, and other relevant information via text messages.

SMS Consent:

By opting into SMS notifications, you agree to receive recurring automated promotional and personalized marketing text messages (e.g., SMS and MMS, including cart reminders) from Coppell Pools to the mobile number you provided. Msg & Data rates may apply.

Not all devices or carriers may support our SMS services, and Coppell Pools is not responsible for delayed or undelivered messages.

SMS Data Collection:

When you opt-in to receive SMS communications, we collect the following information:

  • Your mobile phone number.
  • Information about the messages we send to you (e.g., when you received and opened the message).
  • Any replies or actions you take in response to our messages.

We comply with all applicable laws and regulations regarding SMS communications, including those set by the Telephone Consumer Protection Act (TCPA), and follow the guidelines provided by Klaviyo to ensure your information is handled appropriately.

SMS Opt-Out:

If at any time you wish to stop receiving SMS messages from Coppell Pools, you can opt-out by replying "STOP" to any SMS message you receive from us. Once you opt-out, we will send one final confirmation message and will no longer send you any SMS messages unless you opt back in.

Message Frequency:

Message frequency will vary. Coppell Pools reserves the right to change the frequency of messages or adjust the phone number or shortcode from which messages are sent, with proper notice to you. For any questions or support, you can reach us via text or by calling us at (469) 693-3392.

Age Restrictions:

You must be at least 13 years old to opt into SMS communications. We do not knowingly collect information from individuals under the age of 13 without verified parental consent.

4. How We Share Your Information

We do not sell, trade, or rent your personal information to others. We may share your information with trusted third parties who assist us in operating our website, conducting our business, or providing services to you, so long as they agree to keep this information confidential.

We may also disclose your information when required by law or to protect our rights, property, or safety.

5. Data Security

Coppell Pools implements various security measures to protect your personal information. This includes encryption, secure servers, and measures to prevent unauthorized access. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

6. Data Retention

We retain personal data, including SMS data, for up to 5 years. This retention period allows us to fulfill our legal and business obligations, including maintaining proof of consent for SMS communications in compliance with applicable laws.

7. Your Rights

You have the right to:

  • Request access to the personal information we hold about you.
  • Request corrections to any inaccurate or incomplete personal data.
  • Request the deletion of your personal information.

8. Cookies

Our website uses cookies to enhance your browsing experience. Cookies are small files stored on your device that help us track website activity and improve your user experience. You can choose to disable cookies through your browser settings, but this may affect your ability to use certain features of our website.

9. Changes to Our Privacy Policy

Coppell Pools reserves the right to update or modify this Privacy Policy at any time. Changes will be effective immediately upon posting to our website. We encourage you to review this Privacy Policy regularly for any updates.

10. Contact Us

If you have any questions or concerns about this Privacy Policy or how your personal information is handled, please contact us at: